405 Heron Drive Suite 200
Swedesboro, NJ 08085
Ph 800.331.8272
www.wedgewoodpetrx.com

FAQs for Patients and Care Givers

 
How do I fill a prescription?

If you already have a written prescription from your prescriber for a compounded medication, it is easy to fill that prescription with Wedgewood Pharmacy. Mail the prescription to:

Wedgewood Pharmacy
405 Heron Drive, Suite 200
Swedesboro, NJ 08085
Please make sure you include a telephone number where you can be reached. Your prescriber can also call the prescription in to us toll-free at 877.357.6613.

Once we have your prescription, we will contact you to go over the price of the prescription, or you can call us at 877.357.6613. If you decide to fill it, you will need to provide your shipping and billing information. Payment must be made in advance through check, money order or any major credit card. All prescriptions ship via UPS for delivery within two business days.

If you need to refill a prescription you have already received from Wedgewood Pharmacy, call our customer care specialists at 877.357.6613, or refill online.

When are your customer care specialists and pharmacists available?

Our customer care specialists and pharmacists are available Monday through Friday from 8:00 a.m. to 8:00 p.m., and Saturday from 9:00 a.m. to 5:00 p.m., Eastern Time.

How quickly do you process orders?

95% of orders ship within one business day. With rare exceptions, most orders are shipped within 24 hours of receipt, Monday through Friday.

What methods do you use for shipping?

We ship for delivery within two business days. We also ship Next Day upon request. We cannot ship to post office boxes.

Do you ship throughout the United States?

Yes. We also ship to Alaska, Hawaii, Puerto Rico and the Virgin Islands. For those customers outside of our two-day ground service area, we upgrade your packages to second-day air at no additional charge. We're sorry, we cannot ship to North Carolina at this time.

Where is my package?

If we have your e-mail address on file, you will receive an e-mail that contains your shipment information and shipment tracking number. You can also call your customer care specialist at 877.357.6613 for assistance.

How much will my prescription cost?

The price of the prescription depends on the strength, dosage form and package size of the prescribed medication. Wedgewood Pharmacy does require a prescription in advance before we can quote a price, but this does not obligate you to fill your prescription with us.

How can I pay for my prescription?

We accept MasterCard, Visa, Discover and American Express. We also accept checks in advance of shipment.

We do not accept insurance coverage; payment is required upon receipt of medication. We will provide every patient with a universal claim form that can be sent to insurance companies for reimbursement. We cannot guarantee reimbursement and recommend patients contact their insurance agency directly.

Do you provide client counseling?

Yes, pharmacists are available for confidential, professional consultation in-person or via telephone. Our pharmacists and customer care specialists are dedicated solely to compounding and are available to answer any questions that you may have.

What is compounding?

Compounding is the long-established tradition in pharmacy practice that enables practitioners to prescribe and patients to take medicines that are specially prepared by pharmacists to meet patients' individual needs. A growing number of patients have unique health needs that off-the-shelf prescription medicines cannot meet. For them, customized, compounded medications prescribed or ordered by licensed physicians or veterinarians and mixed safely by trained, licensed compounding pharmacists are the only way to better health.